Refund policy

Refund Policy

ALL SALES ARE FINAL. However, we strive for you to be satisfied with your purchase. Should there be a concern regarding product quality, please contact us.

In rare instances, and at our discretion, a replacement or store credit (good for 90 days) may be offered.  Any claims or inquiries of this nature must be made within 3 days of purchase or delivery.

Items are sold based on weight.  Contents may settle or condense in the packaging.

There may be slight variations between batches of our handmade products; however it does not impact quality

A "custom order" is define as any product that is made-to-order, or any product that was not in stock and readily available to ship at the time of purchase.  Custom orders are deemed FINAL SALE and are not eligible for return or refund once payment is submitted.  FULL PAYMENT IS REQUIRED FOR CUSTOM ORDERS.

You can always contact us for any return question at support@lulubodi.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we've received and inspect your return, and let you know if the refund was approved or not.  If approved, you'll be automatically refunded on your original payment method.  Please remember that it can take time for your bank or credit card company to process the refund.